Refund Policy

Payment and Refund Terms

NO REFUNDS AFTER PAYMENT: All payments made to LTB LLC are final and non-refundable once processed. This policy applies to all services offered including but not limited to design services, strategy consulting, technical integrations, training programs, and ongoing retainers.

Service Categories Covered

This refund policy applies to all LTB services across the following categories:

Design Services

• Graphic Design, Motion Graphics, Infographic Design
• Brand Identity Design, UI/UX Design, Website Design
• Landing Page Design, PowerPoint Design
• SaaS Product Design, Amazon Design, Startup Design, Software Design
• Print, Merchandise & Packaging Design

Strategy Services

• eCommerce Strategy & Business Consulting
• Business Model Planning, Market & Competitor Analysis
• Go-to-Market Strategy, Growth Planning & Roadmapping
• Platform Selection, Cross-Border eCommerce
• Multi-Market Entry Strategy, Legal & Regulatory Compliance

Acquisition Services

• SEO (Search Engine Optimization)
• Paid Ads (Google, Meta, TikTok), Email & SMS Campaigns
• Influencer & Affiliate Marketing
• Conversion Rate Optimization (CRO)

Optimization Services

• Website Design & UX/UI Audits
• Mobile Performance & Speed Tuning
• Funnel Optimization & A/B Testing
• Customer Segmentation & Behaviour Analysis
• KPI Dashboards & Attribution Models
• Analytics Setup (GA4, Meta Pixel)

Integration Services

• Platform Migration & Setup
• ERP, CRM & POS Integrations
• Custom API Development
• Payment Gateway Setup
• Subscription & Membership Systems

Training Services

• Team Training & Workshops
• Executive Coaching & Mentorship
• Intensive Bootcamps
• Ongoing Retainer Programs

Project Cancellation Policy

While refunds are not available after payment, clients may request project cancellation before work commences. In such cases:

• Cancellation requests must be submitted within 24 hours of payment
• No work must have begun on the project
• A processing fee of 10% may apply to cover administrative costs
• Cancellation approvals are at LTB's sole discretion

Service Delivery and Satisfaction

LTB is committed to delivering high-quality services that meet or exceed client expectations. We work closely with clients throughout the project lifecycle to ensure satisfaction. However, dissatisfaction with completed work does not constitute grounds for a refund.

Dispute Resolution

Any disputes regarding services or this refund policy will be resolved through:

• Direct communication with our project management team
• Escalation to senior management if necessary
• Mediation through appropriate business channels

All disputes are subject to UAE jurisdiction and applicable laws.

Payment Terms

All services require payment in advance or according to agreed milestone schedules. Payment methods accepted include:

• Bank transfer
• Credit/Debit cards
• Digital payment platforms

Service Modifications

Clients may request modifications to ongoing projects, but additional fees may apply for scope changes. Modifications do not entitle clients to refunds for work already completed.

Contact Information

For questions regarding this refund policy or to discuss specific circumstances, please contact us:

Policy Updates

LTB reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after policy changes constitutes acceptance of the new terms.